The Student Loan Debt Forum | The College Investor

Student Loans => Student Loan Scams => Topic started by: MWgirl88 on March 13, 2019, 07:53:34 am

Title: National Document Experts?
Post by: MWgirl88 on March 13, 2019, 07:53:34 am
I'm a little apprehensive about this supposed student loan assistance company, National Document Experts.  They contacted me about the Navient law suit, which I didn't qualify to be a part of, and then proceeded to ask me questions about my other loans (I have many and large amounts).  They informed me that they can help me consolidate my loans and get me into a better program than I was currently in (I don't know much about the programs and have fought the DOE for a better repayment program, but they always want me to choose.  I don't know what program is better!  So NDE sounded really enticing. 

They stated they weren't affiliated with the DOE and that they would take a percentage of my first three months of repayment once they got me into a new program.  So that made me feel ok.  However, they told me that I would qualify for loan forgiveness after minimum payments and income re-certifications for 20 years and they asked for my FAFSA log in so they could look at my loans.  That made me a little uncomfortable.  Plus, when you search for them online, there's NOTHING about them.  They don't even show up as a business entity in California (where they're supposedly based).  Granted they could be a d/b/a.  They do have a very professional website and they've called now from the same phone number which is listed on their website. 

Now they're asking for my pay stubs and first two pages of my tax returns.  I just don't want to get scammed, but my loan payments are killing me, so if this is legit, I don't wanna pass this up.  Anyone else have an experience with them?
Title: Re: National Document Experts?
Post by: TheCollegeInvestor on March 13, 2019, 09:30:32 am
Remember, there's nothing this company (or any company) can do for you with your Federal student loans that you can't do yourself.

Whether you want to pay a third party company or not is your choice. We have a article here you may find helpful to vet any third party company: https://thecollegeinvestor.com/16429/is-your-student-loan-repayment-company-a-scam/
Title: Re: National Document Experts?
Post by: heidifletcher on May 01, 2019, 12:21:31 pm
Quote from: MWgirl88 on March 13, 2019, 07:53:34 am
I'm a little apprehensive about this supposed student loan assistance company, National Document Experts.  They contacted me about the Navient law suit, which I didn't qualify to be a part of, and then proceeded to ask me questions about my other loans (I have many and large amounts).  They informed me that they can help me consolidate my loans and get me into a better program than I was currently in (I don't know much about the programs and have fought the DOE for a better repayment program, but they always want me to choose.  I don't know what program is better!  So NDE sounded really enticing. 

They stated they weren't affiliated with the DOE and that they would take a percentage of my first three months of repayment once they got me into a new program.  So that made me feel ok.  However, they told me that I would qualify for loan forgiveness after minimum payments and income re-certifications for 20 years and they asked for my FAFSA log in so they could look at my loans.  That made me a little uncomfortable.  Plus, when you search for them online, there's NOTHING about them.  They don't even show up as a business entity in California (where they're supposedly based).  Granted they could be a d/b/a.  They do have a very professional website and they've called now from the same phone number which is listed on their website. 

Now they're asking for my pay stubs and first two pages of my tax returns.  I just don't want to get scammed, but my loan payments are killing me, so if this is legit, I don't wanna pass this up.  Anyone else have an experience with them?


Did you ever find out anything? They called me yesterday and offered a great deal for loan forgiveness. It sounds too good to be true really. I'm worried it's a scam as well.
Title: Re: National Document Experts?
Post by: ckbrand on May 02, 2019, 08:11:37 am
I literally just created an account with the College Investor so I could respond to your question.

It IS a scam.
They called me yesterday saying that they could help me lower my monthly payments. Typically I don't respond to things like this, but I am in the process of getting my new monthly payments changed now that I just go approved for the Student Loan Forgiveness Program with a PAYE plan. I thought they were calling to give me some more info on this.
They were very cordial and nice to talk with. Everything seemed fine until they told me that I could pay less if I file paperwork with them that states that only my income, not my spouses, pays for my student loans. That seems kinda something the IRS wouldn't  like, so flag one. I told them no, not now, i'll contact them in a few months when our financial status changes.

After I got of the phone, I noticed an email from the Federal Student Aid, saying that my password was changed..... I did not do this. The link FSA provided in that email to explain why my password may have been reset without my knowledge perfectly spells out what National Document Experts did. (https://studentaid.ed.gov/sa/repay-loans/avoiding-loan-scams#change-fsa-id-password)
Come to find out, after going through the prompts to reset my password, the questions that National Document Experts asked me were the EXACT questions needed to reset my password for FAS. That was how they got all my loan info. Flag two.

And lastly, the fact they an outside company is asking money of me ($250 for 3 months, then my new monthly payment would be $53?!) is a major flag. You should NEVER had to pay money to get your student loans payments decreased. The Federal Government does not work that way.

So long story short, National Document Experts is a scam.

Hope that helps!
Title: Re: National Document Experts?
Post by: jfranklin2479 on May 06, 2019, 05:12:58 pm
ckbrand, you are being a little paranoid. I used National Document Experts to help me with my application and everything turned out exactly as they explained.

As a matter of fact, I hadn't logged into my FSA for years and they walked me through on how reset everything, with my permission of course! Nothing is done without your permission. Yes, I received the same email as you but as I stated I gave them my permission to do it. I didn't even know my loan statuses or my total debt but they helped me through all of it.

There is an application fee but any fees paid to any company that negotiates personal debt is help in an escrow account until the work is done and approved. Also, I was given 100% money back guarantee! So at anytime I was able to cancel if I wasn't satisfied.

Anyway, I didn't need to cancel because they helped me through a process I felt I couldn't do myself.

Thank you National Document Experts!
Title: Re: National Document Experts?
Post by: tbrown on July 22, 2019, 10:22:12 am
I was very skeptical about National Document Experts too.  I was desperate to get some type of relief to pay off my student loans and was trying to get the amount reduced.  I actually paid the first $250.00 payment and had it taken from my account, however after going online and reading that I could have done my own income-driven repayment plan and that it would be of no charge to me, I immediately cancelled my dealings with National Document Experts and they immediately put my money back into my account, even after I had gone to the bank and cancelled the card that I had given them. With that being said this is NOT a scam, however, you need to understand that you do not need to pay to have this done, save your money and do it yourself. I saved $750.00, completed the easy online application and was approved. I fully understand why some feel this is a scam because I also felt the same way, however in all fairness, it is not a scam. I got my student loan payment reduced drastically and I did it myself!!  I hope this helps someone. 
Title: Re: National Document Experts?
Post by: belinda963 on August 01, 2019, 11:26:12 am
I spoke with them today. All they do is charge you a large fee ($1200 was my quote) to sign you up for an income based repayment plan and charge you each year when you need to re-certify ($199/year was my quote).
Or you can, for free, sign yourself up for the income based repayment plan, re-certify each year (takes about 5 minutes), and have any remaining balance forgiven after 20 years of on time payments.