Quote from: TheCollegeInvestor on September 06, 2019, 07:47:11 amI would take screenshots, keep your documentation, and file a complaint here: https://feedback.studentaid.ed.gov/s/?language=en_US
Thank you. I finally got a straight answer that summed up to this: Due to applying for a TPD discharge, they are unable to calculate the application until after there is a verdict. Should my discharge be denied, I am to contact them ASAP and let them know so they can continue on the IBR request. If I have any paperwork come in saying I owe any amount before the request is completed, I will be put on a 30 day forbearance while they complete the request.
I thank you for your advice, and I have kept screenshots, paperwork, and employee ID numbers just in case.