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Topics - Publicinterest101

1
So my husband and I finally had the revelation to file taxes separately in order to drop my monthly payment for my student loans. I am under the PAYE program and public service loan forgiveness, so my goal is to get as tiny of a monthly payment as possible.

My current payment is $1300 per month. According to the payment calculator, my new payment since filing separately will be around $300.  I applied to recertify/update my income with myfedloan servicing on April 16. They told me it would take 7-10 days to process, that I would still need to make the May payment of $1300 but by June it would be the new, much lower payment.

Well, it's been crickets. Finally, I called yesterday and was told that my application was still being processed. That they are experiencing delays with processing, and now it could take between 15-30 days! So I'm going to have to make ANOTHER payment that is $1000 higher than it should be. I asked if I would be reimbursed for the difference and surprise surprise, no, I won't be. Isn't there some sort of limit by law on the time they can take to process a repayment application?

I remember last year when I was late with my annual recertification, they IMMEDIATELY bumped me to the highest payment possible. I ended up having to go into forbearance and then had my interest capitalized as a penalty. They do not show the same "courtesy" we are expected to afford them!

Anyone have advice or know what the rule is on processing times? And what can I do if they keep delaying indefinitely?