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Topics - CoreyE

1
I recently applied for a loan consolidation through the company FedLoanHelp.org. They claimed to be a non-profit organization that helps graduates pay off their college loans by reducing the amount owed on a monthly basis. The way it was explained to me, was they took my income, and if it fell below a certain level, then I would only be responsible for paying a portion of my loan amount, and the government would pay the rest each month. At my old company my monthly payments were $112.00 for 15 years. The new company claimed that my new payment would be $86 for 10 years. What concerns me, is they told me that it would take 6-8 weeks for the old loan to transfer over to the new loan. Once my paperwork was processed I was almost immediately charged $86 for the new loan, but my old loan was still active. I called them and asked about this, and their explanation was that their part of the loan was processed, but the other end was not. They told me to just go ahead and make one more payment of $112 to my old company, and by the next bill cycle everything should be rolled over. Well, the next bill cycle is here and I was charged another $86, and my old loan company says I'm 9 days past due on my $112 payment. I have messaged the company to see what was going on, and they told me that my loan should have rolled over weeks ago, and that they would call me once they found out what the deal is. That was almost 8 hours ago and no phone call. Please, has anyone out there used these people before?? Am I being scammed? They never asked for a fee of any kind so at first they seemed ok to me, but now I am concerned.