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Messages - Pjken

1
Hello,

Me and my wife have been paying off her student loan debts for 3 years. We called the private loan provider recently to receive an update on how much she still owes. However, they refused to tell us... They also refused to send us in writing that they refused to tell us...

What can we do? Is it legal they don't tell us how much my wife owes?

Thanks in advance!